Support & Troubleshooting
Need help getting the best speed on your phone, importing a model, or reporting an AI issue without exposing personal details? Start here or write directly to support@localia.me.
Replies feel slow on my phone—how do I speed them up?
Open Settings → Model and switch to Pocket (0.4 GB) or Everyday (1.1 GB). You can also install multiple models side-by-side for free and enable Settings → Advanced → Auto-Switch so short everyday prompts reply instantly while complex prompts use your deeper model.
A model download paused or failed
Check that your phone is not in Airplane Mode and has at least 2–4 GB of free internal storage. Localia supports HTTP Range resume—tap Download again in Settings → Model to continue where it left off and verify the SHA-256 checksum automatically.
How do I move my memory to a new phone?
Because Localia never uploads your memory to the cloud, open Memory → Export me.md (or Settings → Advanced → Export Memory as Markdown) on your current phone, transfer the me.md file to your new phone, and tap Import me.md.
How do I report a bad answer safely?
Tap 👎 beneath any AI reply. Localia scrubs personal identifiers locally and lets you edit the preview—or select Diagnostics only to send hardware/model diagnostics with 0 words from your chat.
Prefer email? You can also write to support@localia.me if you need a direct reply.